Meaning of Deliverables in Business: Examples and Types


Key Takeaway:

  • Deliverables are tangible or intangible goods or services that are produced and provided to customers or clients. They represent the final outcome of a project or work and are critical to achieving business goals.
  • There are two types of deliverables: tangible and intangible. Tangible deliverables are physical items, such as products, while intangible deliverables are non-physical, such as services or intellectual property.
  • Deliverables play a crucial role in business success, as they help organizations define and meet project milestones, monitor progress, and assess performance. They also help build trust with clients and customers by demonstrating a commitment to quality and excellence.
  • Examples of deliverables include product deliverables, such as software or hardware, service deliverables, such as consulting or training, project deliverables, such as reports or plans, and performance deliverables, such as sales figures or customer satisfaction ratings.

You're in business but unclear what deliverables mean? This article clarifies these important components of business success and provides examples to show you how they work. Learn how to create deliverables to help your business thrive!

Definition of Deliverables

Deliverables refer to the tangible or intangible products, services or outcomes that are produced as a result of a project or task. They can be physical, digital or intellectual items that are delivered to the client or stakeholders upon completion of the project. Deliverables can be in the form of reports, products, software, data sets, designs, plans, or any other item that has been agreed upon between parties.

It is important to define the deliverables upfront and set clear expectations with the client to ensure their satisfaction upon completion. A well-defined deliverable can help manage the scope of the project, ensure that all parties are on the same page, and reduce the likelihood of miscommunication or misunderstandings.

Unique details about deliverables could include the importance of timeline management, quality control, and communication during the project's duration. Deliverables must be reviewed or approved by stakeholders before being accepted as complete. It is important to be transparent and provide regular updates during the project's lifecycle.

A true history about deliverables is that they have been a crucial part of project management since the 20th century, as companies began to shift towards more project-based work. Deliverables ensure that all parties involved in a project understand their roles and responsibilities and can hold each other accountable for producing the desired outcome.

Types of Deliverables

Comprehending the types of deliverables? Let's look closer. Tangible and intangible deliverables have a major part in different businesses. It's necessary to realize the distinctions between them. So, let's take a more detailed look at tangible and intangible deliverables to better understand their effect on diverse industries.

Tangible Deliverables

A type of business output, representing physical and touchable products and services. Often referred to as 'material deliverables.' These include machinery, equipment, tools, printed materials, software, goods, and products. Each tangible outcome must adhere to the agreed-upon standard specified in the contract or other agreement.

Tangible deliverables provide a clear understanding of the contractor's performance requirements in terms of tasks performed at an operational level. Having these procedures in place allows customers to evaluate the contractor's performance while holding them accountable for specific outcomes.

Companies use tangible deliverables to compare expectations with actual outputs' current state so they can measure progress over time and align completed work with business objectives.

Tangible deliverables were initially standardized by the government for use during procurement contracts as proof that contractors have satisfied their obligations under the agreement.

Intangible deliverables are like ghosts, you can't touch them, but they can haunt your business if you don't deliver.

Intangible Deliverables

Delivering intangible assets in a business refers to the invisible aspects that can influence customer experience. Such deliverables may include verbal communication, knowledge transfer, or even branding. These assets cannot be touched, but they leave an impression on customers and prospects. Intangible deliverables contribute significantly to the overall perception of the organization's brand value and customer satisfaction. For example, marketing campaigns have an intangible impact on consumers' emotions and perceptions, despite no physical engagement with products or services.

In today's digital age, the importance of intangible deliverables is only increasing with technology allowing for more personalization and customization in customer experiences. Website design and user interface are significant examples of how intangibles impact customer experience online. Even though customers never physically interact with these interfaces, well-designed ones can make it easy for them to navigate through websites hence improving their online experience.

Intangible deliverables have become increasingly crucial to businesses, with their source often being from a company's intellectual capital - such as knowledge management systems that employees use while providing customer service. By engaging customers with intellectual methods also helps strengthen their relationship with the company.

Intangible Deliverables have been used for decades now to integrate new technologies into businesses such as software applications where education is required before getting hands-on experience which often results in better outcomes for everyone involved.

Without deliverables, business meetings would just be a bunch of people sitting around making vague promises to each other.

Importance of Deliverables in Business

Deliverables play a vital role in ensuring the success of any business project. They are the tangible outcomes of the efforts put in by the team and act as a measure of progress and achievement. The significance of deliverables lies in their ability to provide structure and clarity to the project, ensuring that the team stays on track with the project goals and objectives. Deliverables also help in maintaining accountability, promoting transparency and facilitating effective communication between team members.

Businesses that prioritize deliverables have a better chance of meeting project deadlines, ensuring that resources are allocated efficiently, and that quality standards are met. Deliverables also help in managing stakeholder expectations by providing a clear understanding of the project progress and helping to identify potential issues proactively.

In addition to their organizational benefits, deliverables provide a way for businesses to demonstrate their capabilities and expertise to clients. The presence of high-quality deliverables showcases the team's skills and competence, helping to build trust and maintain long-lasting relationships with the clients.

Pro Tip: Deliverables should be designed with the client's specific needs in mind and should be communicated effectively to ensure that the client fully understands what they will be receiving.

Examples of Deliverables

To get an idea of deliverables with product, service, project, and performance solutions, dig deeper into this section. Each part contains the unique deliverables needed for different parts of a business.

Product Deliverables

Apart from the final outputs, businesses often render what are known as 'Product Deliverables', which act as a part of their deliverables. Product Deliverables refer to tangible and measurable elements that come under the ambit of a project, including plans, schedules, designs and prototypes. The table below provides some examples of what comes under Product Deliverables:

DeliverableDescription Project Plan Framework highlighting tasks & milestones. Schedule A timeframe highlighting due dates for each task in various categories. Prototype Design A sample model demonstrating the proposed features and structure of the product. Testing Results/Documentation Detailed evaluation reports outlining the results after conducting software testing.

Product Deliverables also include drawings, computer-aided models/layouts or any other physical assets that are expected to be produced. These deliverables offer flexibility and transparency within project teams at all stages.

A company was developing their online marketplace's user interface for easier navigation. They wanted to deliver an app that offered seamless browsing experience on e-commerce sites. To ensure high-quality delivery, they developed a comprehensive project plan right from layout designs to Photoshop mockups with technical documentation all these elements were included in the Product Deliverables list to stay informed throughout the entire development cycle resulting in a successful outcome.

Service deliverables - the only time you can guarantee satisfaction without giving a refund.

Service Deliverables

The service offerings that a business provides to its clients can be referred to as "Service Deliverables." These may include technical support, maintenance, training, and consulting. Service deliverables ensure that the customers remain satisfied while continuously realizing value from the products or services purchased from the company. A key benefit of service deliverables is that they assist in retaining customers by meeting specific needs or addressing issues.

Such deliverables can be provided through in-person interactions or using digital platforms such as web conferencing and online tutorials. As modern businesses are integrating more technology into their operations, firms must make every effort to provide intuitive digital skills to consumers and keep them engaged. Another aspect of providing effective service deliverable is ensuring that it can be scaled effectively over time.

By tailoring a comprehensive strategy with unique aspects geared towards meeting the specific requirements of clients, firms position themselves better than their competitors to meet customer needs and manage ongoing engagement effectively. Therefore, it's important for businesses to prioritize their service deliverables management program comprehensively with state-of-the-art procedures.

Create a competitive edge by leveraging effective service delivery and staying ahead of your rivals. Be innovative, client-centric, develop an efficient management system for meeting customer needs continually, provide feedback systems, move quickly on claims/complaints and consistently monitor details with reporting tools always at hand!

Like a Christmas present from your boss, project deliverables come in all shapes and sizes, but at least they won't disappoint your parents.

Project Deliverables

Within the realm of business and project management, deliverables refer to tangible products or services provided upon completion of a project. These deliverables are created with the intent to satisfy pre-established criteria, such as schedules, budgets, and quality requirements.

  • Project Deliverables often include reports, software applications, prototypes, financial analyses and product manuals.
  • Project team leaders must focus on communicating about each deliverable throughout the project cycle.
  • Designing specific types of deliverables will dictate some aspects of the development process; for example there may be different steps in developing a report than in producing a physical prototype.

It is essential not only to establish what specific deliverables need completion but to thoroughly communicate expectations regarding how those deliverables should function.

Throughout history, businesses have always needed a way to track what needed to be done on their projects. As companies' portfolios grew substantially larger over time and more complex projects arose it rapidly became necessary to standardize projects by focusing on their smaller parts. Thus came The Deliverable - an identifiable outcome from allotted work that can be presented as signifying completion toward relevant stakeholders.

Performance Deliverables

Deliverables that highlight a person's efficiency in their job role are known as 'Job Performance Results.' These may include completed projects, client satisfaction rates, sales quotas achieved, and meeting deadlines. They can be measured quantitatively or qualitatively and focus on the individual's contribution to the overall success of the business.

Moreover, Performance Deliverables showcase an individual's productivity rate so that management can assess their capabilities and assign future roles accordingly. It also helps to identify areas where employees need to improve their skills or adopt new techniques.

One such example is when Rachel exceeded her monthly sales goals for her company by 150%. This resulted in an increased revenue of $50,000 in one month alone and led to her receiving a promotion. This showcases how Job Performance Results can lead to employee growth and advancement opportunities.

5 Facts About Deliverables in Business:

  • ✅ Deliverables are the tangible outputs or results produced in a project or business endeavor. (Source:
  • ✅ The types of deliverables can vary depending on the industry and project, but common examples include reports, software, prototypes, and marketing materials. (Source: Techopedia)
  • ✅ Deliverables are often used as a way to measure the success of a project or business initiative. (Source: The Balance Small Business)
  • ✅ High-quality deliverables require clear goals, effective collaboration, and consistent communication among team members. (Source: Harvard Business Review)
  • ✅ Successful delivery of deliverables on time and within budget is critical to maintaining client satisfaction and achieving business objectives. (Source: Forbes)

FAQs about Deliverables: Meaning In Business, Types, And Examples

What are Deliverables in Business?

Deliverables refer to the tangible or intangible items that are produced by a project or process and are delivered to a client or stakeholder. They represent the outputs or results of a project that are expected to meet specific requirements and criteria.

What are the Types of Deliverables in Business?

There are several types of deliverables in business, including tangible deliverables (such as products or physical documents) and intangible deliverables (such as software, intellectual property, or services). Other types of deliverables may include reports, recommendations, prototypes, or training materials.

What are some Examples of Deliverables in Business?

Examples of deliverables in business may include software applications, marketing materials, legal documents, engineering designs, project plans, financial reports, or training programs. These deliverables often vary depending on the industry, type of project, and the needs of the client or stakeholders.

How do Deliverables Impact Project Management?

Deliverables play a critical role in project management as they define the scope of the project and provide a way to measure progress and success. They also help to establish clear expectations between the project team and stakeholders and facilitate communication and collaboration throughout the project lifecycle.

What are the Benefits of Deliverables in Business?

Deliverables can provide several benefits in business, such as improving communication and collaboration, increasing customer satisfaction, and meeting project goals. Deliverables can also help to establish clear guidelines and expectations for stakeholders and ensure that the project is completed within the defined scope, timeline, and budget.

How Can Businesses Ensure Successful Deliverables?

Businesses can ensure successful deliverables by creating a clear scope of the project, defining specific requirements and criteria for success, establishing open and regular communication with stakeholders, and using project management tools and methodologies to monitor and track progress. It is also important to prioritize quality and to involve stakeholders in the feedback and evaluation process to ensure that the deliverables meet their needs and expectations.