Impersonation Fraud Definition

Impersonation fraud happens when someone pretends to be a real person, company, or official to trick you into giving away money, information, or access to your accounts. Scammers copy the appearance, language, or actions of trusted people so you feel safe and follow their instructions.

Typical goals of the scam

Scammers want to get money, steal login details, collect codes or recovery phrases, or convince someone to install software that lets them control a device or account. In cryptocurrency scams, attackers often try to steal private keys or recovery phrases to move funds.

How the scam is carried out

Attackers start by reaching out in a way that seems real. They copy logos, official language, email designs, or phone numbers. Sometimes, they hack or clone an account to send messages from someone the victim already knows. After making contact, they create a sense of urgency or offer a one-time chance, pushing the person to act fast and skip safety checks.

Common tactics and tools

Phishing messages try to collect passwords and codes by sending people to fake websites. Scammers use phone calls to ask for one-time passwords or to convince people to send money. They also send links or requests through text messages and chat apps. Caller ID spoofing makes their calls look like they come from banks or government offices. Some scammers even create fake websites or use voice and video deepfakes to seem like a real person.

Who is targeted

Victims can be individuals, small businesses, or employees of organizations. People who use online banking, payment apps, or crypto services are often targeted because scammers can quickly turn these scams into money. Public figures and social media users may also be targeted for account takeovers or to trick their followers.

Typical impersonated identities

Scammers often pretend to be banks, payment services, government agencies, police, delivery companies, or tech support teams. In crypto scams, they might claim to be exchange staff, wallet support, or famous influencers giving investment advice. They choose whatever identity is most likely to convince the victim to follow their instructions.

Signs a message or call may be fake

Watch out for messages that feel urgent, ask for passwords, codes, or recovery phrases, or make offers that seem too good to be true. Spelling or wording mistakes can be a clue, but some scams look very convincing. If someone asks you to move money quickly, install remote access software, or share one-time codes, these are strong warning signs.

How scammers reach victims

Scammers may contact you by email, phone, SMS, social media, or messaging apps. Sometimes, they use hacked accounts so the message looks like it comes from a friend or a business you know. Links in these messages can lead to fake websites that ask for your information. Calls may use fake caller IDs to pretend they are from a bank or government office.

Steps to protect yourself

Create unique passwords and enable multi-factor authentication if you can. Never share one-time codes, passwords, or recovery phrases with anyone. Always check your account activity directly through the official website or app, not through links in messages. If someone asks for money or sensitive information, stop and verify by contacting the organization using a trusted phone number or their official website.

What to do if you are targeted or scammed

Stop talking to the sender and change passwords on any affected accounts. Contact your bank or payment provider immediately to report any unauthorized transactions. If crypto assets are involved, report the theft to the platform and any relevant authorities. Save copies of messages and take screenshots to help with investigations.

Industry and legal responses

Banks, tech companies, and crypto services work to reduce impersonation fraud by teaching users, watching for fake accounts, and blocking phishing sites. Some companies use verification badges and secure ways to communicate so users can spot real staff. Law enforcement investigates impersonation scams, and financial regulators give advice to both consumers and businesses.